The first step in removing waste is to see the waste. Some questions that may help you identify waste are:
- Who uses your work product? Your answer to this question pinpoints your customer.
- Does your (internal or external) customer want what you produce?
- Is the format right for them?
- Is it timely? This means not early, and not late.
- What annoys you about the process you use?
- Which steps cause you to waste your time?
Now that you have identified the waste, the second step is to remove it. Work with your group to remove waste and improve the things you do. Start with something small that you can do to affect your world. Organize your tools, your workspace, your materials, your desk, and your data on your computer. Save a few steps or a few keystrokes each day and you will quickly find that you are removing waste.
Google “2 Second Lean” by Paul Akers and look at some of his videos. Through his videos, he shares a variety of small ways that he has learned to be more effective in his day-to-day activities. When you come up with a good idea, implement it and share the idea with your team by making a short video with your phone—this way, the entire team is able to increase efficiency.